Supervisor Agreement

Welcome to Studio 68 London, we are pleased that you decided to work with us. This Agreement is between (Studio 68 London) and (Freelancer)

* Your job title is Supervisor.

* The contracted hours per week is 18.

* You will be working Monday – Wednesday, the hours are 8:30am – 2:30pm.

* The hourly rate is £9.00 per hour and you will be paid via your bank account every month.

* You are subject to a 3 month probationary period. After the probation the hourly rate goes up to £10.00.

* This contract shall remain effective for up to 3 months probationary period, beginning on the day when you sign this agreement. Thereafter for a year unless terminated by Studio 68 London.

* You are not entitled to any sick or holiday pay. You must inform the Studio manager of all pending holidays.

* Studio 68 London may terminate this contract without notice.

* As a goodwill gesture Studio 68 London will give you 1 weeks notice prior to termination.

* Studio 68 London is not liable for any tax payments. As a Freelancer it is your sole responsibility to ensure that you make the necessary tax payments.

* As a goodwill gesture for working with us you are entitled to Free Dance and/or Fitness classes, which you are entitled to on a daily basis.The classes which are excluded are specialised classes which are Bachata, Salsa and all Gymnastics, Programs, Master classes and/or Special guest Choreographers.

Before you begin your employment with us we require the below:

* A colour copy of your passport as proof of I.D.

* A letter showing proof of Address.

As part of your training we will go through the following:

* History of the Studio.

* Classes and Programs.

* Who is who (Management join the Whatsapp group, communication, expectations).

* Who is who (Dancers/Fitness Instructors non-attendance, expectations, issues).

* Who is who (Volunteers join the Whatsapp group, expectations, non-attendance, training, issues).

* Email management (check info, respond to enquires).

* Booking software we use (Mindbody, MoveGB, GoSweat).

* Payment options we accept online and in the studio (Website, MoveGb, GoSweat, Card, Cash).

* Health and Safety (Fire Evacuation Meeting Point, First Aid Box, Accident and incident Reporting).

* Social media (awareness of brand, posting on our socials).

* Daily Checklist (tasks you need to complete & also what is expected of volunteers).

* Software systems phone numbers and email information:

* (Matt.Leader 07859 807030, matt.leader@mindbodyonline.com).

* Move GB (Business ID:- 17572, 0345 519 6626, partnersupport@movegb.com).

* (Alicia Sanchez 07733 402172, alicia@gosweat.com).

As a Supervisor at Studio 68 London you will be responsible for driving the business’s top key performance by effectively incorporating business ideas and build new relationships with corporate companies. You will manage the Studio during the day to ensure maximum performance and rely all important information to the Studio manager.

Duties & Responsibilities:

* Effectively manage reception area/front of house by working collectively with the team.

* Monitor Administration and Email management.

* Deliver an exceptional STUDIO 68 London experience to all customers who come to the studio, those who are online and those who call.

* Analyse & report business trends to make strategic decisions to drive results.

* Directly supervise the business, ensuring and maintaining high quality standards.

* Consistently assessing and providing ongoing performance feedback to all team members.

Staff Management:

* To hire Volunteers for the weekly day and evening shifts.

* Train and develop an effective team on Software booking systems (Mindbody, GoSweat & MoveGB), customer service and cash management.

* Ensure all Volunteers maintain the Studio’s Health & Safety guidelines.

* Supervise the daily and weekly cleaning tasks (use the daily checklist).

* Teachers and Fitness Instructors documentation filling.

* Communicate effectively with Teachers, Fitness Instructors, Staff and Volunteers with any new regulations or changes to the business.

* Organise any attendance issues and/or cancellations by Teachers, Fitness Instructors or Volunteers.

Customer Service:

* Maintain high levels of customer service in-person, online and on the phone.

* Manage customer booking via Mindbody, GOSweat and MoveGB.

* Maximise sales by informing customers about the various Classes, Programs, Services and Merchandise that the Studio offers.

* Effectively deal with customer queries in-person, online and on the phone.

* Resolve any refund queries that customers may have in-person, online and on the phone.

* Ensure all cash payments that are paid for any Classes, Programs or Merchandise is accurately accounted for and receipts are kept for securely.

Cash Management:

* Manage the till float and get change where necessary.

* Investigate and deal with any discrepancies.

* Pay Fitness Instructors.

* Maintain all Petty cash payments.

* Ensure all Volunteers follow cash management and secure standards.

Code of Conduct

As a Supervisor at Studio 68 London, I am committed to adhering to this Code of Professional Conduct in all aspects of my professional activities. I understand it is my responsibility to adhere to the Code and that a breach of the Code might result in my suspension or dismissal.

Professional Competence

* I am committed to performing my duty to the best of my ability.

* I aim to behave with integrity in all business relationships, practicing honesty, fairly, objectively, consistently, and with courtesy and consideration.

* I am punctual and arrive for work on time (if there is an issue, I also inform the Studio manager in good time).

* I ensure that my appearance and behaviour are suitable for the context I am working in, presenting myself and Studio 68 London in a positive light, treating those I work with, with respect; doing what I say I will do; and taking responsibility for my own actions.

* I will report any overages and shortages in the float if it’s less than £100 or more than £100. I am responsible for any money shortage that might occur during my shift. I will pay for any money shortage by my next scheduled shift. Failure to comply with this will result in instant dismissal. No free classes can be taken until the money is fully paid.

* I ensure that I will be of sound and sober mind when I come to work. I understand that alcohol and drugs are not permitted on the premises.

Maintaining Safe Working Practice

* I familiarise myself with the procedures and protocols of Studio 68 London.

* I ensure nothing in my control is of detriment to participants’ health, safety and well-being.

* I ensure that any accidents/incidents which occur are recorded and reported as appropriate and in accordance with Studio 68 London’s protocol.

* I am aware of and able to take responsibility for my own wellbeing, and take responsibility for my behaviour and relationships with others.

Working with People

* I am committed to the principles of equal opportunities and human rights, and believe everyone has the right to be treated with dignity and recognised as an independent and equal human being.

* I make sure nothing I do discriminates on the grounds of race, gender, sexuality, domestic circumstances, religious beliefs, political persuasion, social or cross-cultural differences, national or social origin, or other status.

* I work in an open, cooperative and sensitive manner to create an inclusive and positive environment, in which individual experiences, abilities and interests are acknowledged, supported and shared.

* I actively discourage inappropriate behaviour and challenge all forms of discrimination and unfairness when leading a dance session.

* I strive to motivate and inspire Volunteers.

* I respect and acknowledge the position, experience and expertise of other teachers, Studio 68 London management, volunteers, and aim to work in a collaborative and cooperative manner.

* I understand that I should act as a positive role model for volunteers and that I should not engage in any behaviour that adversely affects the people I work with – Studio 68 London, volunteers, teachers and/or students/ participants.

* I undertake the necessary monitoring, record keeping and reporting around issues of consent and confidentiality.

Confidentiality

As a Supervisor at [STUDIO 68 LONDON], I hereby agree to the following Confidentiality Agreement.

* I understand that I may be given access to confidential and/or proprietary information to the extent necessary in order to perform my duties as a Supervisor with [STUDIO 68 LONDON]. I shall not, at any time either during or subsequent to this participation with [STUDIO 68 LONDON], make unauthorized disclosures or unauthorized use of any information that is considered to be proprietary or confidential by [STUDIO 68 LONDON].

* Proprietary information includes, but is not limited to, all information, data, reports, analyses, processes, know-how, plans, marketing data and confidential information, whether in written, oral or electronic form.

* Confidential information includes, but is not limited to, any personal information of any [STUDIO 68 LONDON] employee, volunteer, customers and all members of the public, whether in written, oral or electronic form.

* No [STUDIO 68 LONDON] related information, including without limitation, documents, notes, files, records, oral information, computer files or similar materials except in the ordinary course of performing duties on behalf of [STUDIO 68 LONDON] may be removed from [STUDIO 68 LONDON] premises without permission from [STUDIO 68 LONDON] manager.

* Additionally, the contents of [STUDIO 68 LONDON]’s records or information otherwise obtained in regard to business may not be disclosed to anyone, except where required for an authorized business purpose and/or required by law. I will not disclose any confidential information, purposefully or inadvertently (through casual conversation), to any unauthorized person inside or outside [STUDIO 68 LONDON].

* If I am unsure about the confidential nature of specific information, or whether specific information may be protected under the law, I will ask the [STUDIO 68 LONDON] manager for clarification before disclosing the information.

* Proprietary information and trade secrets are created at substantial cost and expense to [STUDIO 68 LONDON]. Unauthorized use or disclosure of confidential or proprietary information would cause irreparable injury to [STUDIO 68 LONDON].

* I agree that monetary damages would not be a sufficient remedy for any breach of this agreement by me, and that, in addition to all other remedies, [STUDIO 68 LONDON] shall be entitled to seek (a) specific performance and (b) injunctive or other equitable relief as a remedy for any such breach, and I further agree to waive any requirement for any bond in connection with such remedy.

* When I cease being a Supervisor with [STUDIO 68 LONDON], I will return all [STUDIO 68 LONDON] related information and property that I have in my possession, including without limitation documents, files, records, manuals and supplies (uniform).

*Failure to comply with this agreement will result in disciplinary action up to and including termination as a Supervisor at [STUDIO 68 LONDON].